IT Service Tickets
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Ticket Closure Template
Dear Customer
Ticket Number: BAR23566
Ticket Subject: Failed to start the Apache Server
We are emailing you because we believe your ticket is resolved. If this is not the case, please reply to this email within 10 days.
If we do not hear from you within this timeframe, we may permanently close your ticket.
Once the ticket is closed, you will need to raise a new ticket to receive further assistance which may cause delays in resolving the issue.
Best Regards,
Dipankar BARUA
ACME Support Team.
Acknowledging a ticket was received
Dear Customer,
Thank you for reaching out. This is just a quick note to inform you that we received your message and have already started working on resolving your issue [Ticket ID: (Number) dated (Date)].
If you have any further questions or concerns, please let us know. We are available round-the-clock and always happy to help. Thanks for being a loyal [COMPANY] customer.
Take care,
[YOUR SIGNATURE]
Best Regards,
Dipankar BARUA
ACME Support Team
Dear Customer,
Thank you for submitting your ticket [Ticket ID] on [Date]. Could you please give us a little more context? When did this issue begin? Has it been occurring consistently, or does it happen on and off? Have you tried any solutions on your own?
These questions will help us find a more personalized solution to your problem.
Looking forward to hearing from you,
Best Regards,
Dipankar BARUA
ACME Support Team.
Dear Customer,
[AGENT NAME] from [COMPANY] here. Hope you’re doing well!
You’ve reported a problem with [Issue] on [Date]. As promised, I’m circling back to tell you that it has been successfully resolved.
The problem turned out to be more complex than we thought, so it took a little bit longer to get it fixed. But everything should be fine now. Could you confirm that everything is working?
If you have any more questions or come across any other issues, let me know, I’ll be happy to help.
Have a great day,
Best Regards,
Dipankar BARUA
ACME Support Team.
Ticket closure due to a lack of response
Dear Customer,
I’m reaching out about your case with us regarding [Case topic]. It’s been [Number] days since we’ve heard from you, so I wanted to let you know that we are going to close this ticket.
You can always reopen it or raise a new ticket if you need any further assistance. Thanks for working with us!
Have a great day,
Best Regards,
Dipankar BARUA
ACME Support Team.